Refund Policy

Refund Policy

At GlobeTier, we want to ensure our customers are completely satisfied with our cloud infrastructure and SaaS products. In alignment with our payment processing partner (Paddle), we offer a transparent and straightforward refund policy for our digital services.

Customers are entitled to request a full refund within 14 days of their initial purchase date if the service does not meet their technical expectations, subject to compliance with our Acceptable Use Policy.

This standard 14-day money-back guarantee applies across our cloud services and software solutions, ensuring a risk-free environment for developers and business customers alike.

All refund requests are processed promptly in cooperation with our Merchant of Record to guarantee a secure and transparent billing experience.

Non-Refundable Products and Services

To protect our cloud infrastructure and comply with irreversible third-party registry rules, certain exceptions apply to our standard 14-day refund policy. These include:

• Domain names (once registered or renewed, domain registration fees are non-refundable as they are permanently locked with international registries).
• Services that have been suspended or terminated due to a direct violation of our Acceptable Use Policy or Terms of Service (e.g., spamming, DDoS attacks, or malicious activities).

Apart from irreversible domain registry costs and terms of service violations, our standard virtual private servers (VPS) and cloud hosting solutions remain fully eligible for our 14-day money-back guarantee.

Deductions and Service Charges

In cases where a product or package includes custom design, development, or configuration work, associated fees will be deducted from the total refundable amount. These charges reflect labor and time invested, and are considered non-refundable, even if the primary service qualifies for a refund.

An itemized breakdown of any deductions will be provided upon request.

Final Terms and Agreement

By completing a purchase on GlobeTier, you acknowledge and agree to these standard refund terms.

Refund requests will be evaluated and processed promptly in accordance with these conditions, provided there is no evidence of infrastructure abuse, terms of service violations, or fraudulent activity against our network.

For any questions, billing inquiries, or to submit a refund request, please contact our support team directly at [email protected].