Refund Policy

REFUND POLICY

At GlobeTier, we are committed to providing top-tier cloud infrastructure and SaaS solutions. In partnership with our payment processing platform (Paddle), we maintain a clear, fair, and transparent refund policy across all our digital services.

Customers are eligible to request a full refund within 14 days of their initial transaction if the service fails to meet their technical requirements, provided the account remains in full compliance with our Acceptable Use Policy.

This standard 14-day money-back guarantee applies to our core cloud services and software products, offering a reliable and risk-free experience for developers and enterprise clients alike.

All refund requests are handled efficiently in coordination with our Merchant of Record to guarantee a secure, seamless, and transparent billing process.

NON-REFUNDABLE PRODUCTS AND SERVICES

To protect network integrity and adhere to third-party registrar policies, certain exceptions apply to our standard 14-day policy. The following items are non-refundable:

• Domain Name Registrations & Renewals: Once registered or renewed, domain fees are non-refundable as they are permanently processed with international registries.
• Policy Violations: Services suspended or terminated due to breaches of our Acceptable Use Policy or Terms of Service (including, but not limited to, spamming, DDoS attacks, or malicious network activity) are ineligible for refunds.

Excluding non-refundable domain registry fees and terms-of-service violations, all standard Virtual Private Servers (VPS) and cloud hosting packages remain fully eligible for our 14-day money-back guarantee.

DEDUCTIONS AND SERVICE CHARGES

For orders involving custom design, software development, or specialized technical configuration, applicable setup fees will be deducted from the total refundable amount. These fees cover dedicated labor and resource allocation and are non-refundable, regardless of primary service eligibility.

A detailed breakdown of any applicable deductions will be provided upon request.

FINAL TERMS AND AGREEMENT

By completing a transaction on GlobeTier, you acknowledge and agree to the terms outlined in this Refund Policy.

Refund requests are reviewed and processed in accordance with these conditions, provided there is no evidence of service abuse, policy violations, or fraudulent activity.

For billing inquiries or to submit a refund request, please contact our legal team at [email protected].