Data Protection Notice

1. Data Controller and Scope

In accordance with the General Data Protection Regulation (GDPR) and relevant privacy laws, the Data Controller for your personal information is GlobeTier Infrastructure Solutions (“GlobeTier”).

Ensuring the confidentiality and security of your personal data is our top priority. This notice outlines how we collect, process, and safeguard your data across all GlobeTier platforms, including our corporate website, client portal, and support systems. This notice applies to all users, clients, and partners interacting with our global infrastructure services.

2. Core Privacy Principles

GlobeTier operates under strict data protection frameworks to ensure the privacy of our users. We process personal data based on the principles of lawfulness, fairness, and transparency. All technical and administrative measures are taken to prevent unauthorized access and ensure the safe storage of processed data within our secure network.

3. Purposes of Data Processing

GlobeTier processes your personal data for specific, legitimate business purposes, including but not limited to:

• Providing hosting, server, and cloud infrastructure services.
• Managing order fulfillment, service renewals, and billing processes.
• Conducting identity verification and maintaining secure account access.
• Fulfilling obligations under our Terms of Service and Distance Sales Agreements.
• Communicating technical updates, security alerts, and support responses.
• Improving service quality through anonymous performance analytics and site usage data.
• Handling complaints, suggestions, and infrastructure abuse reports.
• Assessing job applications and managing human resources policies.

4. Data Sharing and Third-Party Transfers

Your personal data is only shared with third parties when necessary for service delivery or legal compliance. We do not sell your data to advertisers.

• Legal Obligations: We may share data with judicial or government authorities if required by law or a valid court order.
• Service Partners: Data may be shared with trusted partners (such as payment gateways like Stripe/PayPal and domain registrars) solely to fulfill your service requests.
• Security Measures: All data transfers are conducted via encrypted protocols (SSL/TLS) to ensure integrity and privacy.

5. Data Collection Methods

We collect data through various digital channels based on your explicit consent or contractual necessity:

• Account registration forms and client portal profiles.
• Contact forms, support tickets, and live chat sessions.
• Cookies and analytical tools (as detailed in our Cookie Policy).
• Email correspondence and technical logs generated by service usage.

6. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

1. Right of Access: Request a copy of the data we hold about you.
2. Right to Rectification: Request correction of inaccurate or incomplete data.
3. Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain conditions.
4. Right to Data Portability: Receive your data in a structured, commonly used format.
5. Right to Object: Object to processing based on legitimate interests or for direct marketing.
6. Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

GlobeTier will respond to all valid requests within thirty (30) days at no cost to the user.

7. Contact and Inquiries

For any questions, data access requests, or privacy concerns, please contact our Data Protection Office at privacy@globetier.com. For more information, please review our Privacy Policy.