Backup Policy
Understanding data redundancy, backup limitations, and your responsibilities as a GlobeTier infrastructure user.
1. Scope and General Principles
This Backup Policy defines the procedures for data backup across web hosting, reseller hosting, and managed infrastructure services provided by GlobeTier Infrastructure Solutions (“GlobeTier”). This document should be read in conjunction with our Terms of Service.
While GlobeTier performs regular system backups to ensure infrastructure integrity, we do not provide a 100% guarantee for data restoration. GlobeTier cannot be held liable for any data loss, corruption, or failure of backup systems. Maintaining a primary backup of your critical data is your sole responsibility.
2. Data Backed Up by GlobeTier
GlobeTier may perform automated backups for the following services, subject to the technical limitations outlined in Section 3:
- Web & Reseller Hosting: Full account backups including web files, SQL databases, and email data.
- Storage Environment: Backups are stored on separate physical nodes or cloud storage environments to ensure redundancy.
For VPS, VDS, and Dedicated Servers, automated backups are only included if specifically mentioned in the service package or purchased as an add-on. By default, unmanaged servers are not backed up by GlobeTier.
3. Limits and Exclusions
To maintain system performance and fairness, the following exclusions apply:
- Size Limitation: GlobeTier does not perform automated backups for any account exceeding 10 GB in total size (including FTP, SQL, Logs, and Emails). Accounts over this limit are automatically excluded from the backup routine.
- No Warranty: Backups may fail due to hardware failure, software bugs, or synchronization issues. GlobeTier does not guarantee the availability of data from a specific date.
- Service Status: Suspended, expired, or terminated accounts are not eligible for backup. Data associated with such accounts may be permanently deleted without notice.
Action Required: If your account size exceeds 10 GB, you must implement your own external backup solution (via Storage Box, FTP, local downloads, or 3rd-party backup providers).
4. Restoration and Client Responsibility
Restoration Requests: To request a backup restoration, please open a ticket via the Client Portal or contact support@globetier.com. While we strive to assist with restoration, we do not commit to specific RTO (Recovery Time Objective) or data accuracy. Some restoration requests may incur additional service fees.
Your Responsibility: The ultimate obligation for data retention and long-term storage lies with the Client. We strongly recommend using the backup tools provided in your control panel (cPanel/DirectAdmin) to download copies of your data weekly.
5. Termination of Service
Upon the cancellation or expiration of a service, GlobeTier is under no obligation to retain or provide copies of your data. All files and existing backups will be purged from our systems following the termination date. Please ensure you have secured your backups before requesting service cancellation.
For inquiries regarding our technical backup protocols, please reach out to info@globetier.com.